Refund policy
Exchange & Refund Policy
At SUHADESIRES π, your satisfaction is our priority. We want you to shop with complete confidence, which is why we offer a simple and customer-friendly return policy.
10-Day Easy Return & Exchange
You can return or exchange your order within 10 days of delivery β no questions asked.
Return Conditions
To qualify for a return or exchange:
The item must be unused and in its original condition.
Original tags and packaging must be intact.
The request must be made within 10 days of receiving your order.
Defective or Wrong Item
We carefully check every order before shipping. However, if by any chance you receive a defective or incorrect item, please contact us immediately on WhatsApp.
Please send:
Clear live pictures
A short video of the issue
Your order number
This helps us resolve your issue quickly and smoothly.
π± Customer Support WhatsApp: 03092159395
Returned Orders Due to Customer Mistake
If an order is returned to us due to a customer-related issue or mistake, including refusal to accept the parcel, providing an incorrect or incomplete address/contact information, or being unavailable to receive the parcel, the following charges will apply:
Rs. 300 return/delivery charges
10% order restocking fee
These outstanding charges must be cleared before any future order can be processed.
Customers who repeatedly return or refuse parcels due to customer-related issues may also be flagged in our system as fraudulent/high-risk customers, and future orders may be subject to additional verification or restrictions.
Refund Process
Once the returned item is received and inspected:
Your refund will be processed within 3β5 working days.
Refunds are issued via bank transfer.
Exchange Process
If you wish to exchange your item:
You may exchange it for the same product or another item of equal value.
If the new item costs more, the price difference will be payable.
Clearance Sale Items β Final Sale
All Clearance Sale items are FINAL SALE and are strictly non-returnable and non-refundable.
Clearance Sale items cannot be returned, exchanged, or refunded. Please make sure you are satisfied with your selection before placing your order.
Customer Care Commitment
At SUHADESIRES, we believe in respectful and helpful customer service.
If you have any concerns regarding your order, please contact the Store Owner directly on WhatsApp. To help us assist you quickly, kindly include your order number and complete details of your concern in your message.
π Store Owner WhatsApp: 0332 7903893
Your concern will be personally reviewed, and our team will do its best to resolve the matter as quickly as possible.
Important Note
Items that are used, washed, or damaged after delivery may not be eligible for return due to hygiene reasons.
Thank you for trusting SUHADESIRES π
We truly appreciate your support and are always here to help π